Welcome to Fred Home. These Terms & Conditions apply to all purchases made both in-store and online via https://www.fredhome.com.au (https://www.fredhome.com.au/). By purchasing from Fred Home, you agree to the following terms:

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1. Products & Pricing

We offer a curated selection of high-end homewares, designed and sourced for quality and longevity. All prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. Prices and availability are subject to change without notice.

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2. Orders

All orders are subject to availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, stock shortages, pricing errors, or suspected fraud. If your order is cancelled, we will notify you promptly and issue a refund where applicable.

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3. Returns & Exchanges Policy (Australia)

Online Purchases Exchange Policy

We do not offer refunds or exchanges for change-of-mind purchases, when ordered online. Please choose carefully before completing your purchase.


Faulty or Damaged Items

Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund if an item is faulty, not as described, or unfit for purpose.

To lodge a fault claim:
   •   Contact us at mailto:[email protected] 7 days of receiving your item.
   •   Include your proof of purchase (receipt or order number), clear photos of the issue, and a brief description of the fault.
   •   We may request that the item be returned for inspection before processing your claim.

In Store Purchase Exchange Policy

We offer exchanges only (no refunds) under the following conditions:
   •   The request is made within 3 days of purchase or delivery.
   •   Items must be unused, in their original packaging, and accompanied by the original receipt.
   •   Exchanges are subject to product availability.
   •   No exchanges are accepted after 3 days unless required by law.

Custom, Final Sale, & Fragile Items
   •   Custom or special-order items are non-returnable and non-exchangeable, unless faulty.
   •   Sale items are final and cannot be returned or exchanged unless faulty.
   •   Ceramics and candles cannot be returned or exchanged due to their fragile and handcrafted nature, unless required under the ACL.
      •   If these items arrive damaged, please contact us within 48 hours of delivery with clear photos and your order details.

How to Lodge a Return Request (for Eligible Items)
1. Email us at mailto:[email protected] 7 days of receiving your order.
2. Include your order number, reason for return, and images (if applicable).
3. Wait for our confirmation before returning any items. We will provide return instructions if applicable.

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4. Damaged or Faulty Items

If you receive a faulty or damaged item, contact us within 3 days of delivery. We may request photographs and will assess each case individually. Where applicable under Australian law, we will provide an exchange or refund.

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5. Shipping & Delivery

We offer both local and international shipping. Costs and estimated delivery times are displayed at checkout. Once dispatched, we are not responsible for delays caused by shipping carriers, customs, or external events.

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6. In-Store Pickup

Online orders may be picked up at our physical store. Please bring a valid photo ID and your order confirmation to collect your purchase.

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7. Custom & Final Sale Items

Custom, special-order, and final sale items are non-returnable and non-exchangeable, except where required by law.

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8. Intellectual Property

All content on our website and in-store—including designs, text, images, and branding—is the exclusive property of Fred Home and may not be reproduced or used without written permission.

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9. Privacy Policy

We are committed to protecting your privacy. For details on how we collect, use, and protect your information, please refer to our Privacy Policy (https://www.fredhome.com.au/privacy-policy) (link to be updated accordingly).

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10. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia, and you agree to submit to the exclusive jurisdiction of its courts.

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11. Contact Information

Fred Home
Shop 2, The Kings Arcade
974–978 High St, Armadale VIC 3143
M: [email protected]
W: https://www.fredhome.com.au